Mobile & Softphone Apps.
Every Elevate licence includes a desktop app for Windows and Mac and a mobile app for iPhone and Android. They carry your business number, your voicemail and your company directory, so your team works the same way in the office, at home or out on site.
Get in touchOne Number, Every Device.
Your desk phone, the desktop app and the mobile app share one business number and one set of features. Calls ring wherever you are, and customers only ever see the company number, never a personal mobile.
- Make and receive calls on your business number over WiFi or mobile data, with caller ID, call forwarding and do not disturb.
- Voicemail with transcription, so a message can be read at a glance instead of dialled in for.
- Company directory and presence, so you can see who is free and call a colleague with one click.
- Chat and video meetings on Essentials and Pro: one-to-one and group chat with file sharing, and HD video for 25 people on Essentials or 100 on Pro.
The Same Features as Your Desk Phone.
Hold, transfer, voicemail and the phonebook work the same way in the apps as on a handset, so nobody has to relearn the basics on a different device.
- Call handling. Transfer, hold, three-way calling and music on hold, call park and pickup, paging and intercom.
- Call recording on every licence, with AI Call Recap on Essentials and Pro.
- Hot desking. Sign in at any shared desk phone and it becomes yours until you sign out.
- Microsoft Teams presence. Two-way presence sync, so colleagues in Teams can see when you are on a call.
How Many Devices Ring.
Express and Essentials licences run one desk phone plus the apps at the same time. Pro runs up to five devices at once, which suits anyone who moves between a desk, a laptop and a mobile through the day.
Behind the scenes, Elevate's quality of service dashboard shows us call quality on every device, so a poor WiFi spot or a struggling connection is spotted before it becomes a complaint.
Simple to Roll Out.
Users download the app and sign in with the details we provide, and their number, voicemail and contacts are already there. We set everything up centrally, from ring groups and opening hours to which devices ring first, and we support it long term, so a new starter or a new site is a quick change rather than a project.
Call Queues & Hunt GroupsLet’s Talk.
If your team works across offices, homes and the road and needs one number that follows them, we will talk through how the Elevate apps fit the way you work.
Get in Touch.
