Archiving.
Archiving captures the conversations that run through your Elevate phone system, keeps them securely for as long as you choose and makes them easy to find. Every licence includes 30 days of retention, with one, three, seven and ten year plans for businesses that need to keep records longer.
Get in touchEvery Conversation, Kept and Findable.
- What is captured. Phone calls and call recordings, voicemails, chats, video meetings and, with Elevate for Teams, your Teams communications.
- Retention enforced automatically. Once set up, retention policies run without anyone having to remember to do anything.
- Unlimited capacity. Archiving is priced on the retention period, not on storage, so there is nothing to estimate.
- Personal access. Each user can search their own communications, not only administrators.
Why Businesses Archive.
- Coaching and quality: managers review interactions, grade them and give feedback.
- Knowledge and continuity: conversations are preserved when staff leave, are on leave or hand over.
- Disputes and complaints: a direct record of the conversation instead of one word against another.
- Legal requests: a legal hold overrides retention so nothing relevant is deleted, and case documents can be exported.
- Supports MiFID II compliance programmes and your own governance rules, with tamper-proof storage available as an option.
- Audit logs record every action, including who viewed what and when.
Fast, Powerful Search.
Both content and metadata are indexed, so millions of items can be searched in seconds. Search on text, participants, call duration, source, attachments and dozens of other properties, then preview the result before opening it.
- Legal hold to preserve relevant items beyond their retention period.
- Export in standard formats for legal review.
Secure by Design.
Data is encrypted in transit and at rest, multi-factor authentication protects access, and export is limited to authorised users. Identity and access management controls who can see and manage the archive.
For regulated businesses, the optional Compliance Module adds supervision and case management: policies that automatically flag high-risk communications, keyword lexicons, assignment and escalation, tags and filters, unlimited legal holds and export for review.
Cloud Phone SystemsLet’s Talk.
If you need to keep, search or supervise your business communications, we will talk through your options for Archiving with your Elevate phone system.
Get in Touch.
