Live View.
Live View is our own live call wallboard, built in house for Elevate. Put it on a PC, a laptop or a screen on the wall and it shows your call statistics as they happen: what has been answered, what has been missed, who has not been called back and when the busy periods fall.
Get in touchYour Calls, Live, On Any Screen.
The screen refreshes continuously and shows the time of the last update, with your company name alongside the F One logo at the top. TV Mode expands the display for a wall-mounted or signage screen, and each of the four views is a click away.
- Runs on Elevate. Live View is available only to our Elevate customers, and there is nothing to install at your end.
- Your own service level. You decide what the service level figure measures when we set it up, so it reflects the standard you hold your team to.
Four Views.
- Twelve figures on coloured tiles, sized to be read across a room: total, inbound and outbound calls, calls answered, total and average talk time, missed and unreturned calls, and answer rate and service level as percentages.
- A ranked table of individual users, with a trophy against whoever is top. Calls made, taken and answered, with talk time, and a team total along the bottom.
- Every missed call nobody has called back: when it was missed, how long it rang, the caller's number and which queue or person was called. Once returned, it shows when and by whom.
- Call volume across the day in 30-minute intervals, with inbound and outbound calls and the answered and missed lines, so you can see where your peaks fall and where calls are being missed.
Built by F One, For Elevate.
Live View is developed and supported by us, so a request for a change goes to the people who wrote it. It runs solely on Elevate and draws on the same call data as your phone system, with nothing to export or maintain.
Call Queues & Hunt Groups
Getting Live View.
Live View is billed per user, per month, and we set it up for you, including the service level you want to track. If you already have Elevate from us, ask and we will switch it on.
Let’s Talk.
If your supervisors would benefit from a live picture of the calls coming in, we will talk through whether Live View suits your setup.
Get in Touch.
